After system installation you can proceed with ISPadmin system implementation into your network. Implementation of our control system usually proceeds relatively smoothly and in most cases it can run in parallel with a gradual shut down of previous solutions.
Under no circumstances it is a "Start-Stop" action in the course of one afternoon, which might have fatal effects on the functionality of your entire network. Therefore we recommend gradual activation of specified routers in a manner of proceeding from the outermost points of the network towards the centre of your network or to the backbone. This way you can disconnect only a small number of clients in the old system. You will re-connect them with one click. By switching the router from passive to active mode, all necessary rules will be recorded into its configuration and the clients will be re-connected immediately.
Good preparation for such a fundamental system change will prevent future problems and you will significantly reduce the occurrence of common problems during the implementation of ISPadmin into your network. However, it is necessary to point out that integration of such an extensive system into an ISP’s network can be highly individual. It is therefore appropriate to prepare in advance for possible complications and to earmark workforce to deal with them at least in the very first days of system implementation.
The following procedure should make it easier for you when implementing the system so that the transition to it would be as smooth as possible. Please go through ISPadmin tabs following these points:
Administrator accounts
The very first step on clean installation is creating administrator accounts, under which individual employees will be logging into the system. It is recommended to create a few administrator accounts with different access to the system administration.
Add/control administrator accounts in Settings Administrators. We recommend you create various administrator accounts with different access rights for ISPadmin.
A correct adding and using of admin accounts is important mainly for logging of events in changes history which can be accessed via Client card / History for individual contacts, or via Statistics History for the entire system.
Email addresses
Change the following emails to know what´s happening in ISPadmin:
- Settings System settings General, ID: admin_email, checklimit_mail_copy, checklimit_mail_from, sms_notify_inbox_mail, system_mail, user_ending_contract_email
- Settings System settings Scheduling, ID: planning_email_from
- Settings System settings Client portal, ID: ci_auth_requests_forwarding_email
routers
Code lists related to routers
At first, fill in some code lists related to routers:
- Settings Code lists Router groups
- HardwareSettings End devices
- Settings Code lists Localities
- Settings Code lists IP ranges
- Settings Code lists Nagios .
Add routers
Add routers in Hardware Routers All, always in monitoring mode. Correct router functionality is conditioned by correct login to router services (SNMP, SSH, API), it is thus appropriate to verify connection to the router. Also, to ensure correct communication between a router and ISPadmin you have to assign FULL Mikrotik rights to user that will be used by ISPadmin for connection to router.
IP Ranges
IP ranges must be defined so that you can connect clients to routers. Networks which are routed by a router are listed in Routed Networks settings.
Clients, services
Before you start adding clients define the following: Service type, Tariffs, Client groups, Client status, Invoice groups.
Add clients (here is how) and add them service(s) (here is how).
You can also import clients from your old system.
As soon as routers are configured you can switch them from monitoring mode to a normal one. It is only now when ISPadmin starts applying settings to routerboard configuration. Therefore we recommend gradual activation of specified routers in a manner of proceeding from the outermost points of the network towards the centre of your network or to the backbone. This way you can disconnect only a small number of clients in the old system. You will re-connect them with one click. By switching the router from passive to active mode, all necessary rules will be recorded into its configuration and the clients will be re-connected immediately.
If you activate Apply firewall rules for a router all clients added through ISPadmin will be recorded into its configuration, and the entire range will be dropped in the end. This ensures that no unauthorised access is allowed. However, if you wish to enter clients into ISPadmin on the router progressively from your old system, you have to temporarily disable this firewall rules application, otherwise the system would "cut off" your original clients.
Introduction to Invoicing
Invoicing is an important functionality of ISPadmin. Therefore we recommend you read carefully Introduction to Invoicing and familiarize yourself with it.