Creating a standalone invoice
Read more ... (index.php?option=com_content&view=article&id=1159&...
Removing records from ISPadmin
Delete client Deleted client is not deleted from the system, instead its rec...
Add new / Edit existing Service
If you have added a new client, it just a contact which is not linked to any ac...
Accepting Cash Payment
overpayments (index.php?option=com_content view=article id=1088:overpaymen...
No permission for adding overpayment into client´s credit
If you are trying to add overpayment, and see Permission denied message you h...
Limited data consumed / Traffic graphs are high
If you experience one/both of the following problems Limited data gets consum...
Suspension of service
The function of suspending a client serves to temporarily block the service with...
How to display client portal login credentials on an invoice
In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...
Creation of client number
While adding a new contact to the system, you will be offered first unused clien...
Return of overpayment
Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...
Add New Contact
a requested service in Client card (index.php?option=com_content view=article...
Send invoices by email
Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...
Entering an address
You have the following options to enter address: Fill in respective fields: S...
More than 1 item in email or phone number fields
You will be able to add more items in every field in the system designed for ema...
PING to client does not work
PING to client function is off by default. It is to reduce network load which in...
Charging clients for tariff changes
You might want to charge clients, for example, when they decide to change to ...
One-time invoice for a service provided in a certain time period
If you want to issue a one-time invoice for a certain service that is provide...
How to give a discount
Options for discount of regular service rate are as follows: Tariff rate dis...
VAT missing on a cash receipt
If the client pays for the invoice in cash, VAT tax is not stated on the cash re...
How to assign an IP address pool to a client
When editing/adding the Internet service (index.php?option=com_content view=arti...
How to issue an expenditure cash slip
The system issues an expenditure cash slip when overpayments are refunded in ...
How to send a client an email containing all of their unpaid invoices
If you want to send a particular client an email containing all of their unpaid ...
Lookup by phone number
You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...
Filtering clients base on their invoicing
Invoicing is related to services, not clients. A client can have e.g. 2 active s...
How to add supplementary information to contact emails and phone numbers
If you need to add supplementary information to a client's email address and ...
Use of IP address
To find out, which client used a certain IP address in specified time, go to ...
How to add a NAT IP address
A NAT IP address can be added in the Client card. When you are editing the In...
Displaced invoice margin
If invoice margins are printed incorrectly you have to check print settings of P...
How to increase internet speed in off-peak hours
If you want to increase a client’s Internet speed in off-peak hours...
Suspension of the internet service at the client's request
If your client contacts you and wants you to temporarily suspend the Internet...
Is it possible to export/print out all the contracts of a client at once?
No, it is not possible. Each contract is unique. It is a single file and it i...
Is it possible to set a specific speed for IPTV service?
No, it is not possible. You cannot set up special speed profiles for the IPTV...
Is it possible to set an installation fee discount anywhere in the system?
No, it is not. You cannot enter such a discount to the system at the moment. ...
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CONTACT
NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic