The function of suspending a client serves to temporarily block the service without physical intervention into the installation or a manual edit of the router.
A suspended service means that client has no access to the Internet. Suspended service is highlighted(Contacts, Internet, Active services).
When trying to access the Internet, a suspended client will only see web pages as defined by you. (Here also information about basic settings and suspension history).
Even if suspended, the client´s billing will continue normally. It is a kind of a penalization for breaching the payment morals towards the service provider or for breaching the terms of the contract. It is, however, useful to have this situation dealt with already in the contract (not paying the invoice in time, exceeding the due sum, sending spam, breaching the copyright...).
There are 3 ways for suspending a service:
Manual service suspension, or automatic repetitive suspension
It is done in Client card for a specific service.
| Reason Suspended | The system enables you to differentiate between reasons. They are as follows: Not set, Non-payer, UnRegistered and optional profiles1 to 9. Each of the reason type has its own web page onto which a client is redirected while accessing the Internet. Configure the pages in SettingsInfo Page. |
| Suspend service and invoicing | Following suspension a service continues to be invoiced by default. Check this option to suspend invoicing; you can also define date FROM-TO from the suspension of both, service and invoicing. You can use e.g. during client´s long-term hospitalization. |
| Repeat | In case of repeated service suspension and invoicing, the above mentioned date FROM-TO is used. You can use it e.g. in case a client is regularly out of home address (vacation). |
If you use automatic service suspension by invoice module it will record Non-payerreason here automatically. To re-activate client, uncheck Suspend service .
Automatic service suspension by invoice module
You have to define the following parameters in Invoicing Settings General:
pozastavit_neplatice
If set to 1, clients are suspended automatically by invoice module. The invoice module is able to automatically suspend clients with a bad payment morale. The module monitors the following:
- Invoice is not paid within certain amount of days after due date, ID pozastavit_po_splatnosti, or
- minimum due amount is exceeded (pozastavit_neplatice_min_castka).
If you set it to 0, automatic suspension is de-activated. If you change the settings when some of the clients are suspended, their suspension will be cancelled until it is re-activated in the system.
It is recommended to use this functionality only when you have familiarized yourself with the settings of invoice module, and all routers in order not to suspend clients by mistake.
pozastavit_neplatice_min_castka
Min. outstanding amount for suspending a client. It is recommended to set this ID lower than is your cheapest tariff price. This way, you will prevent a client from using your service while owing one-month payment.
pozastavit_po_splatnosti
Number of days after due date determines when the debtors are suspended. It is a common practice to set it to 14 days, some ISP´s use even 3 days. So the common scenario is that an invoice is issued on a certain date, usual due date period is applied, and upon its expiration a countdown of days set in this parameter starts up.
Before this period expires, client still has an option to pay the debt after due date.
If it is not paid, client becomes a debtor, and their access to the Internet is stopped automatically. In such case, the client only has access to allowed pages, e.g. banks.
Automatic FUP-applied service suspension
You have to define it in tariff setup in Settings Tariffs Internet:
Data limits (in GB)
For each FUP (1 to 4), you can define automatic suspension (Suspend ) instead of Reduce speed.
