This page provides statistics by connection type.

Connection types in the overview:

• VoIP
• WiFi
• Cable
• FTTB
• FTTH
• FTTx
• Internet access without data transfer limitation
• CATV
• DVBC
• IPTV

Data are gathered once a month (on the last day of the month). Data for individual months as well as total data are available.

You can filter the overview by year and invoice group. You also have the option of exporting geographical data to a CSV file (Export geo data to CSV).

When adding/editing a service type in Settings Code lists Clients Service type, you have to set the Statistics parameter correctly. That parameter is used to assign a service type to the appropriate group for the calculation of statistics. If you do not assign individual service types to any of the groups on offer, the default service type will be used - Wifi.

This page provides statistics by tariff type.

Data are gathered every day.

At the top of the page, you can choose the year for which you want to view statistics. You can also filter the data using the checkboxes that are beneath the drop-down menu.

The totals for individual columns can be found at the bottom of the page.

If a tariff is inactive, all values are red. Color coding is also used for these changes: new clients, clients leaving, tariff changes, increases and decreases (compared to the previous month).

 The average monthly value is displayed in the following items: Company, Clients, Download sold, Upload sold, Download per client, Upload per client, Amount and Growth.

On this page, you can see a list of all contract terminations.

Filters and fulltext search

You can filter the list based on the following parameters:

• Cancellations date FROM - TO:  Choose dates from the pop-up calendar.
• Cancellations start FROM - TO: Choose dates from the pop-up calendar.
• Service type: Choose a service type from the drop-down menu.
• Invoice group: Choose an invoice group from the drop-down menu.
• Submission method: Choose a submission method from the drop-down menu.
• Location: Choose a location from the drop-down menu.
• Reason of Cancellation: Choose a reason for contract termination from the drop-down menu.

Further, you can make use of the fulltext search feature. Enter a search term into the relevant field and click on Search.

You can return to the default state using the Default button.

Overview of contract terminations

The overview itself contains the following information:

• A list of notes added to a given contract termination: If there is a + symbol in the second column, it means that there is at least one note added to a given contract termination. If there is no such symbol, it means that there is not a single note added to a given contract termination. When you click on the symbol, all relevant notes will displayed. You can edit or delete them..
• Client name: If you hover over a client’s name, basic information about this client will appear in the pop-up window. If you click on a client’s name, you will be redirected to their Client card.
• Client address (City + Post code / Postcode code + Street + House number)
• Service type
• Service name
• Submission date
• Cancellation initiation date
• Cancellation of contract
• Contract ends on
• Submission method
• Reason for Cancellation
• Note
• Created by
• Created (date)
• Contract will / will not continue
• Time to cancellation
• Last note (date)

You can sort the list by a particular column by clicking on its header.

You can add a note to a particular contract termination by clicking on the icon. You may also edit or delete any of the existing contract terminations.

 
A new contract termination can be added to the system in the Client card in the Cancellations section.