Add / Edit General service

karta klienta aktivni sluzby pridani obecna sluzba

Service which is not included in one of the following: Internet, CATV, VOIP, DVBC, IPTV, Mobile. Nevertheless, it is a recurring service which is charged for, e.g. web hosting, network management etc.

 

 

 

 

 

 

Service Name

It helps identify services of the same category (e.g. Internet) of one client. No need to use it if a client has only one service of the same category.

Connected from

Client´s connection date, or date when service was added.

Invoice from date

Initial date of invoicing the service/item. Usually it is left unchanged (i.e. current date is used), the first invoice is issued at next invoicing. (Invoicing Invoices). If you move the date forward, the first invoice will be issued following this date.

icon info2 You may use Internet system variable $BILL_FROM$, which uses this date. Use for e.g. contract templates when a specific service is selected.

Invoicing period

The options are: not invoiced, monthly, bimonthly, quarterly, half-yearly, and yearly. It is convenient to use quarterly due to VAT declaration.

You can switch off year quarter rounding in Invoicing Settings General, ID floating_period.

Invoice separately

  Selected
   Not selected

More services of the same client are bundled on one invoice by default. Use this option if you need to invoice a service separately.

Reverse charge If the service is in a reverse charge mode, check this field and select Reverse charge type code.

Contract number

Client number is used by default. Use this field e.g. in case you use detailed distinction in client´s contracts.

More on client contracts here.
Different address of installation

Current address of a given service is pre-filled, you may change it upon clicking on ▢.

Dealer

Sales agent who sold the service to the client. You may give commission to a dealer in % or a certain amount of money. Set dealers up in Settings Administrators Dealers.

Commission

Commission for selected dealer is pre-filled. You are able to change, though. It is a repetitive commission based on client invoicing.

Suspend service

  Selected
   Not selected

If client breaches contractual terms in any way, or you agree on temporary suspension of service, you can use this option to suspend the service manually.
Description / Description for Client portal Any description for internal purposes / Description shown on the Client portal
Items

Use + or - to add / delete invoice items. You may also use a template as defined in Invoicing Settings Templates General.

icon info2 For items, you may use a system variable $OBDOBI$ to display invoice period on an invoice.

Tips on how to use this documentation

 

Search

Searching required information is possible either via structured menu which is divided into sections, or via full-text search of the entire contents of this on-line documentation.
Breadcrumbs

This aid will make it possible for you to find out where exactly you are at the moment.

If, for example, the following appears beneath the main menu - ISPadmin Wiki / ENG / Client management / Menu - CLIENTS / Clients / Message Board / Groups - it means that you are:

 

  • in the Wiki documentation of the ISPadmin system
  • in its English localization
  • in the Client management section
  • in the Clients tab
  • in the Message board subtab
  • in the Groups sub-subtab

Changelog

It contains newly added functionalities and modifications of the system which are displayed by versions and issue date. Changelog articles are also displayed in individual sections / pages of the documentation which relate to new functionality or modification. 

Basic orientation

You will find a welcoming menu with basic instruction on trying / implementing / using below. 

FAQ

Frequently asked questions along with most important procedures and settings are listed in FAQ section. 

Colours

Items which refer to real system menu are highlighted in corresponding colour, including their graphical background. Eg. Invoicing Settings Templates Reminders. This is also a working reference to an article. 

CONTACT

NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic