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This section provides an overview of records from individual parts of the ISPadmin system. You can set how long these records will be kept. You also have the option of deleting some of them.

 

 

This page provides an overview of records from individual parts of the ISPadmin system. You can find here information about new entries, changes to existing entries, deletion of existing entries and recovery of deleted entries. Available information differs from item to item.

 

There is a drop-down menu on the left side that allows you to choose which type of records you want to see.

 

Scheduling section Records of tasks, SMS messages sent to technicians and solutions
Clients section Records related to services in the Client card, notes and mass actions
System section Records of different types of SMS messages and emails sent by the system, of logins to the administrative interface and client portal, of the MAC addresses of individual devices, of documents, tariffs, alerts, the database and the server.
Hardware section Records of routers, switches, headends and devices connected to routers
Invoicing section Records of reminders and changes in the general settings of the invoicing module
Inventory section Records of newly added items in the inventory

 

You can perform a fulltext search on the individual lists: you enter a specific key word into the relevant field and then click on the Search button. If you want to return to the default state, click on Reset.

 

  When you click on this button, a drop-down menu will appear from which you will be able to choose which type of records specifically you want to view (new records, changes, deletions, recovered records). Sometimes only one option is available. At other times, more than one is available.

 

 

 

On this page, you can set how long records from individual sections of ISPadmin (Scheduling, Clients, System, Hardware, Invoicing and Inventory) will be kept. For every item from every section, the number of records that are in the system is given next to the description. You can enter the time period for which they will be kept (the number of days) into the field provided. You can save the settings by clicking on Save. If you want to delete all the records immediately, click on Delete now.

 

icon info2 For safety, this tab is off by default and you will have to enable it in Settings Administrators Administrators.

 

alert icon  Please consider which records are important for you and how long you want to keep them. We do not recommend deleting records of clients and routers, as well as records from the Client card too soon.

 

Subcategories

Creating a standalone invoice

Read more ... (index.php?option=com_content&view=article&id=1159&...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

System Variables

Read more ... (index.php?option=com_content&view=article&id=1380&...

Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

How to increase internet speed in off-peak hours

If you want to increase a client’s Internet speed in off-peak hours...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

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