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Overview

Overview of scheduled tasks, which enables you to monitor technicians´ work. There is a variety of criteria at your disposal to limit the final display plus a fulltext search.

 

Calendar

planovani prehled kalendar Click on a day in the calendar to display tasks for the day only. Click on a month to display tasks for the selected month only. Click on Today to display a list of today´s tasks, or All to display all tasks. Days are coloured as follows:

 

You may further filter the displayed tasks in the following step. You can also sort the list by clicking on Type, Date or Technician columns (ascending, descending).

 

Filter

Type List of task types, such as measurement, installation, failure etc. Tasks are divided base on their colour. You can set the types in Settings Code lists Scheduling Task Types.
Status The options are: Only solved, Only not solved
Priority Importance of each task. The options are: Low, Medium, High.
Invoicing The options are: Invoiced, Not invoiced
Created by Name of an administrator who created the task.
Technician List of all technicians in the system. List of all active technicians includes those deleted from the system. This way you are able to search tasks of already deleted technicians.
Full-text Look up a certain word or phrase. A task may be found also base on its identification number.

 

Task editing

All tasks are colour-marked base on their type. Solved tasks are marked in .

 

icon edit Edit task - edit saved data or close a task.
icon lupa dis Task preview - displays all task information. Click on Edit task to edit or finish a task.
icon delete btsp It will delete the task and record this action to (Statistics History History, Scheduling section > Tasks > Removed records)

Creating a standalone invoice

Read more ... (index.php?option=com_content&view=article&id=1159&...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

System Variables

Read more ... (index.php?option=com_content&view=article&id=1380&...

Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

How to increase internet speed in off-peak hours

If you want to increase a client’s Internet speed in off-peak hours...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

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CONTACT

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Žerotínova 3056/81a
787 01 Šumperk
Czech Republic