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Add headend

This screen serves for adding a new headend (for connection via cable distribution) to a selected router. Headends appear in router body.

 

Headend name Add your own name of the device, e.g. “Cisco_Prague”.
Headend IP address IP address, through which the headend will communicate with ISPadmin server.
Headend type Select one of the headends supported by the system.
MAC headend In most cases, you don´t have to enter it. Enter it mainly for Arris 1xxx headend, which is an old device and you have to enter a MAC address for boot image from DHCP to be downloaded.
Name over WAP

Here you specify name of the headend, which will then appear on the site during the access via WAP.

This functionality must be installed. Then you enter ISPadmin address +/ wap, e.g. demo.ispadmin.eu/wap to see individual channels on your mobile via wap. This is an ideal solution for technicians. While being physically present at a headend and setting channel frequencies, they can verify the current value via wap on their mobile. The page is refreshed automatically every second.

Boot of DHCP If you check this option, router configuration will be downloaded via DHCP from ISPadmin. You have to store the configuration images on ISPadmin server. This is mainly used for Arris 1xxx headend, which hasn´t got its own booting image.
Headend is active

If the headend is active, ping is periodically sent to it and communication is ongoing.

If the headend is not active, no communication is ongoing and and the headend is in ISPadmin just for accounting purposes till it becomes active.

Username/password

Needed for login to headend. Username must be created in headend. ISPadmin will use it for connection to headend - loading/reading data and configuration.

Enable password This password is used for administrative access to the headend, to write and change the headend configuration.
Superior device (for Nagios)  
Router Used for determination of logical topology for the Nagios system.
Device Used for determination of logical topology for the Nagios system. E.g. external device connected to the monitored router. You can connect a switch to such device.
Report outages for Nagios Check the box to monitor the device for Nagios outages. Also, select group to be used for outage reporting (Settings Code lists Nagios Contacts).

Creating a standalone invoice

Read more ... (index.php?option=com_content&view=article&id=1159&...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

System Variables

Read more ... (index.php?option=com_content&view=article&id=1380&...

Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

How to increase internet speed in off-peak hours

If you want to increase a client’s Internet speed in off-peak hours...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

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