×

Warning

JUser: :_load: Unable to load user with ID: 43

JUser: :_load: Unable to load user with ID: 40

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (), or editing an existing one icon edit:

Invoicing data section, Addition field
It is recorded for each invoice. You have to use these variables: $USERNAME$ (Client name) and $PASSWORD$ (Password).
Supplement text may look like this: You may view all your issued invoices also in electronic form on client portal, your registration data: Client name: $USERNAME$ Password: $PASSWORD$

How to change graphics of client portal

4 pre-defined templates are available in ISPadmin after its installation. Default template (red) and orange, blue, and green. You may switch between them as shown in Theme activation below.

Creating new theme

To create a new theme, copy an original default in /data/support/ispadmin/new/www/clientinterface/templates/ClientInterface/ and save it as e.g. theme1.
In theme1 folder, there is style.css file with description of cascade styles. You can modify it for your purposes.

Pictures are saved in images/:

background-page.png Page background
logo.png Company’s logo

icon info2  Use e.g. WinSCP SW to transfer files into a respective template folder on your server.

 

Activating theme

If you have created your own template, change ci_skin_theme in Settings Syst.settings Client portal with your own template. You may use e.g. the aforesaid template theme1.

If you set Client portal template as default, blue, green, or orange, your template will be overwritten every time you update ISPadmin. Don’t forget to save your template under a different name than the 4 basic ones.

 

Redirecting from web pages to Client portal

If you are interested in having access to Client portal directly from your web, just copy the following HTML code on your web which will be used for Client portal access:

        <form  action="http://domain.where_is_ispadmin_client_interface/sign/?do=signInForm-submit" method="post">
        <input type="edit" NAME="username" VALUE="" ><br>
        <input type="password" name="password" VALUE=""><br>
        <br>
        <input type="submit" name="login">

Define system variable ci_forward_url_after_logout to set a web page that is displayed after client loges out.

Client cannot log into client portal

If a client fails to log into the client portal, these are the possible scenarios:

  • No access password has been generated in Client card. Just create the password.
  • If email address or mobile phone number are requested, a check for existence of them in the system is carried out upon login. If these are missing client is asked to fill them in, or the system restricts the login. More information in Settings System Settings Client Portal

Creating a standalone invoice

Read more ... (index.php?option=com_content&view=article&id=1159&...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

System Variables

Read more ... (index.php?option=com_content&view=article&id=1380&...

Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

How to increase internet speed in off-peak hours

If you want to increase a client&rsquo;s Internet speed in off-peak hours...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

«
»

CONTACT

NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic