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CATV

ISPadmin - Správa klientů

Clients with active CATV service (SettingsTariffsCATV).

CATV is a service of providing analog cable TV connection via cables.

FILTeR

Client list may be filtered by displayed criteria.

Fulltext search does not work in all fields due to server load. It only works in the important ones (e.g. name, street, city, Postcode code, company, phone number, client number, variable symbols, internal note etc.).

icon info2 You may define a minimum number of characters to be entered by an administrator for a search to work. Define the limit for each administrator in Settings Administrators Administrators, parameter Limited clients´ search.

 Reset Resets the filter to display all entries.

COLUMNS

Click on client´s name to display Client card. All entries can be sorted by every displayed column. Click on column name to display the list by the requested column. Click once to sort in ascending order, twice for descending.

Invoicing period

Defined in Active services, the options are: - No invoicing, icon billing periods 1 new Monthly, icon billing periods 3 new Quarterly, icon billing periods 6 new Half-yearly, icon billing periods 12 new Annually

Client number

Client´s number is stored in the database. It is a unique identifier which is further used in the system, hence its uniqueness. Client number is further used as variable symbol for invoices, and also as default login to client portal.

Client

Client´s first name and surname or company name. We strongly recommend to use Surname First name due to better sorting in case of bigger numbers of clients.

Connected from

Client´s connection date, or date when service was added.

Address

Home or installation address. Installation address is displayed by default, if it differs from domicile. Installation address is set for each active service.

Tariff

Set up tariffs in Settings Tariffs.

Price per month

Invoiced price per month base on selected tariff, or individual price.

Balance

Actual balance of client´s account. Positive number means an overpayment, and negative one is a debt.

icon statistics blue Show Internet statistics

Client card with Internet statistics is displayed.

icon map Show on map

Click on icon map to display address on http://maps.google.com.

icon edit Edit

Service update in Client card. A new window is opened identical to adding new service.

Creating a standalone invoice

Read more ... (index.php?option=com_content&view=article&id=1159&...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

System Variables

Read more ... (index.php?option=com_content&view=article&id=1380&...

Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

How to increase internet speed in off-peak hours

If you want to increase a client’s Internet speed in off-peak hours...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

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CONTACT

NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic