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ISPadmin - Správa klientů

It displays a basic overview of the system, its status and usage of licences. It also displays the most recent messages on Message board.

System information

Logged in user Name of currently logged administrator
License holder Information on who the license is issued for.
License key Used license key for a particular ISPadmin installation.

Total licenses Number of purchased/used licenses.

Total CATV licenses Number of purchased/used CATV licenses.
Charset Used charset for ISPadmin (Windows 1250 or UTF8).

services

Services Information on number of clients per service - INTERNET, CATV, DVBC, VoIP, GENERAL, MOBIL, and IPTV.

Router information

Routers on-line Click on text to display Hardware Routers All with on-line routers only.
Off-line routers Click on text to display Hardware Routers All with off-line routers only.
Inactive Routers Click on text to display Hardware Routers All with inactive routers only.
Total routers Click on text to display Hardware Routers All with all routers.

Add-on module information

An overviews of add-on modules (NetFlow, Radius, Dealer, CMTS, and Task Manager).
The options are ACTIVE or INACTIVE.

client info

On-line clients Click on text to display Clients Internet with on-line clients only.
Off-line clients Click on text to display Clients Internet with off-line clients only.
Total clients Click on text to display Clients Internet with a list of all clients.
With reduced speed Click on text to display Clients Internet with FUP-applied clients.
Suspended clients Click on text to display Clients Internet with suspended clients.

Scheduling information

Solved Click on text to display Scheduling Overview with all solved tasks.
Unsolved Click on text to display Scheduling Overview with all unsolved tasks.
Total Click on text to display Scheduling Overview with all tasks.

Message board

List of messages on the board.

Creating a standalone invoice

Read more ... (index.php?option=com_content&view=article&id=1159&...

Removing records from ISPadmin

Delete client Deleted client is not deleted from the system, instead its rec...

Add new / Edit existing Service

If you have added a new client, it just a contact which is not linked to any ac...

System Variables

Read more ... (index.php?option=com_content&view=article&id=1380&...

Accepting Cash Payment

overpayments (index.php?option=com_content view=article id=1088:overpaymen...

Edit invoice

Modify an invoice changing the following: Title Item description ...

No permission for adding overpayment into client´s credit

If you are trying to add overpayment, and see Permission denied message you h...

Limited data consumed / Traffic graphs are high

If you experience one/both of the following problems Limited data gets consum...

Suspension of service

The function of suspending a client serves to temporarily block the service with...

Creation of client number

While adding a new contact to the system, you will be offered first unused clien...

Return of overpayment

Bulk order (index.php?option=com_content view=article id=628:returned catid=488:...

How to display client portal login credentials on an invoice

In Invoicing Settings Invoice Groups, while adding a new group (+ Add new group)...

Add New Contact

a requested service in Client card (index.php?option=com_content view=article...

Send invoices by email

Invoices get sent in PDF automatically upon their issuing. Sending via both, reg...

Entering an address

You have the following options to enter address: Fill in respective fields: S...

PING to client does not work

PING to client function is off by default. It is to reduce network load which in...

More than 1 item in email or phone number fields

You will be able to add more items in every field in the system designed for ema...

Charging clients for tariff changes

You might want to charge clients, for example, when they decide to change to ...

One-time invoice for a service provided in a certain time period

If you want to issue a one-time invoice for a certain service that is provide...

How to send a client an email containing all of their unpaid invoices

If you want to send a particular client an email containing all of their unpaid ...

How to give a discount

Options for discount of regular service rate are as follows: Tariff rate dis...

How to assign an IP address pool to a client

When editing/adding the Internet service (index.php?option=com_content view=arti...

VAT missing on a cash receipt

If the client pays for the invoice in cash, VAT tax is not stated on the cash re...

How to issue an expenditure cash slip

The system issues an expenditure cash slip when overpayments are refunded in ...

Use of IP address

To find out, which client used a certain IP address in specified time, go to ...

Lookup by phone number

You can use http://ISPadmindomain.com/new/www/find-client-by-phone-number/?numbe...

Filtering clients base on their invoicing

Invoicing is related to services, not clients. A client can have e.g. 2 active s...

How to add a NAT IP address

A NAT IP address can be added in the Client card. When you are editing the In...

How to add supplementary information to contact emails and phone numbers

If you need to add supplementary information to a client's email address and ...

How to increase internet speed in off-peak hours

If you want to increase a client’s Internet speed in off-peak hours...

Displaced invoice margin

If invoice margins are printed incorrectly you have to check print settings of P...

Is it possible to set a specific speed for IPTV service?

No, it is not possible. You cannot set up special speed profiles for the IPTV...

Is it possible to export/print out all the contracts of a client at once?

No, it is not possible. Each contract is unique. It is a single file and it i...

Suspension of the internet service at the client's request

If your client contacts you and wants you to temporarily suspend the Internet...

Is it possible to set an installation fee discount anywhere in the system?

No, it is not. You cannot enter such a discount to the system at the moment. ...

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CONTACT

NET service solution, s.r.o.
Žerotínova 3056/81a
787 01 Šumperk
Czech Republic